Refund & Returns Policy

Trader’s Cache Warranty & Returns Policy

At Trader’s Cache, we want you to be completely satisfied with your purchase. This policy outlines our commitment to providing you with quality products and excellent customer service.

Returns

Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time. Where an item is damaged through misuse or abnormal use, Trader’s Cache cannot provide a refund, exchange or repair, whether the fault is identified by Trader’s Cache, the manufacturer or their service agent. Trader’s Cache will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Change of mind

If you have simply changed your mind and you are able to provide a valid receipt Trader’s Cache may offer you an exchange or refund provided that the merchandise:

  • Unused and Untampered: The item must be in brand new condition, showing no signs of use, wear, or tampering.
  • Undamaged: The item must be free from any damage, including scratches, dents, or defects.
  • Original Condition: It should be in the exact same condition as you received it.
  • Sealed Original Packaging: The item must be returned in its original packaging, including all boxes, inserts, and protective materials.

and the exchange or refund is sought within 14 days of purchase of receipt of delivery. At times throughout the year, Trader’s Cache may in its sole discretion extend the 14 day period to allow for gift giving periods such as Christmas.

If you are unable to provide a valid receipt and/or 14 days has passed since the original purchase date or receipt of delivery, Trader’s Cache at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. In such cases, Trader’s Cache may, at its absolute discretion, provide you with an exchange to the current value of the merchandise.

Trader’s Cache is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

This ensures that returned items can be resold as new and maintains fairness for all our customers.

How to Return an Item under change of mind policy

  1. A restocking fee of 15% may apply to certain items.
  2. You are responsible for return shipping costs.
  3. Contact our customer service team to obtain a return authorization number.
  4. Pack the item securely in its original packaging.
  5. Include a copy of your invoice or packing slip.
  6. Ship the item to the address provided by our customer service team.
  7. If an exchange is provided the you are responsible for the shipping costs for the exhanged item back to you.
  8. If a Refund is provided it will be credited to the original payment method.

Contact Us

If you have any questions or concerns about our Warranty & Returns Policy, please contact our customer service team:

  • Email: contact@traderscache.com.au